• Free shipping on orders over $60 USD, with delivery between 5 to 8 business days.If you would like your order to arrive sooner, you can choose a faster carrier at checkout for an additional cost.
  
  For orders under this amount, the shipping cost may vary depending on your location and the carrier selected.
  
  Here are the full details of our Shipping Policy.

Yes! Free shipping anywhere in the United States on orders over $60 USD.

Once your order has been shipped, you will receive an email with the tracking number and a link to follow it in real time through the shipping carrier.

A refund request can be submitted within a 15 days after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, in the case when a product has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

If your order is classified as a refund and if your order wasn't classified as free shipping, all shipping costs (including return shipping) are the customer's responsibility.

If your order is classified as an exchange, whether for color, size, or another of our garments, you get one free exchange.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

You must write to our support email hello@aluzi.com with:

Order or invoice number.

Photos of the product and the defect.

A brief description of the issue.

Our team will review the request and respond within 3 business days.

The warranty does not apply in cases of:

• Damage caused by misuse or improper washing.
  
• Natural wear of fabrics due to frequent use.
  
• Alterations or repairs made by third parties.

Once the defect has been confirmed, you can choose between:

Exchange for the same garment (subject to size/color availability).
Exchange for another product of the same value.
Refund to the same payment method used for your purchase.

From the moment we receive the product, the exchange process takes 7 to 10 business days.

Refunds, once delivered, inspected, and accepted, are processed within 2 to 5 business days. It may take an additional 3 to 10 business days for your bank or card issuer to credit your payment (in some cases, up to 14 business days).

Yes. Our store has an SSL certificate, which guarantees that all data is transmitted securely and encrypted. We also work with certified payment gateways to protect your financial information.

Learn more about our store's safe checkout experience (powered by Shopify) here.

At the moment our payment methods are online.

Yes, all our purchases generate an electronic invoice. Just make sure you enter your information correctly at checkout.

No. For security reasons, our store does not store credit or debit card information. Payments are processed directly through a certified gateway.